HealthTap Partners with CPAP Suppliers for Home Care Support

Virtual primary care provider HealthTap has partnered with continuous positive airway pressure (CPAP) suppliers to support patients with ongoing clinical re-evaluations, compliance visits, and new orders. CEO Sean Mehra says this is one way virtual primary care can support care at home, connecting clinical decisions, information, and follow-through to keep treatment moving. These partnerships extend to consumer retail channels like Samsung, Albertson’s, and Lilly Direct, as well as enterprise relationships with organizations like Christian Healthcare Ministries and health plans, showcasing HealthTap’s diverse patient reach strategies.

Mehra recently spoke with Healthcare Innovation about the company’s approach to partnerships, including with durable medical equipment (DME) suppliers.

A Focus on Relationship-Based Care

HealthTap differentiates itself in the telehealth space by offering a nationwide virtual primary care practice focused on relationship-based care. Patients choose and keep one doctor, unlike traditional telehealth where they see the first available provider. This model allows HealthTap to manage chronic conditions, preventative care, and wellness, addressing issues like early cancer detection and blood pressure management. The company serves all geographies and payer types, including commercial insurance, Medicare, Medicaid, and uninsured patients, ensuring broad accessibility.

Partnerships Drive Growth

For sleep apnea patients, HealthTap streamlines the process of getting a CPAP. Virtual doctors can order home sleep tests, assess results, diagnose sleep apnea, and order DME. Integrations with DME providers remove friction, prevent supply disruptions, and reduce administrative burdens. Mehra highlights that these integrations save significant costs, citing one large DME supplier that employs 600 people solely to chase doctors for paperwork—a process HealthTap automates.

HealthTap’s DME partnerships are operational and scaling, particularly for resupply and re-PAP needs. The company is also expanding into other DME categories, including continuous glucose monitoring, urology supplies, maternity products, and oxygen concentrators.

While Mehra acknowledges the noise around AI, he sees its value in transcription, summarization, and clinical decision support. HealthTap uses a homegrown EHR system, enabling deep integrations and controlled AI rollout. Their Doctor AI agent, launched in 2017, assists with visit intake and patient interviews, with careful expansion into other workflows. AI also enhances quality assurance by auditing 100% of clinical notes daily, compared to the traditional 10%, providing physicians with timely feedback to improve care.

Streamlining Patient Journeys

HealthTap’s virtual primary care model addresses bottlenecks in traditional care, particularly for sleep apnea patients. Integrations with DME providers further simplify the journey by electronically submitting orders and automating paperwork, reducing administrative burdens and improving patient outcomes.

By integrating with DME providers, HealthTap aims to remove friction and improve access to essential supplies, benefiting patients, providers, and DME suppliers alike.